Terms of Service

These Terms of Service ("Terms") govern your access to and use of the KoraSafe AI governance intelligence platform ("Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Acceptance of terms

By creating an account, accessing the Service, or using any part of the platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Service description

KoraSafe provides an AI governance intelligence platform that enables organizations to assess, govern, and enforce compliance across their AI systems and agent fleets. The Service includes, but is not limited to:

• AI risk assessment and classification tools
• An AI asset registry for lifecycle management
• Governance maturity analysis and policy enforcement
• Guardian agent monitoring (PII, Bias, Hallucination, Cost, Drift, Compliance)
• Agent evaluation and enhanced due diligence scoring
• Regulatory intelligence and knowledge base access
• MCP and A2A protocol integrations
• Audit trail and reporting capabilities

KoraSafe reserves the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to affected users.

3. User obligations

3.1 Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify KoraSafe immediately of any unauthorized access or use of your account.

3.2 Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to any part of the Service, other accounts, or systems connected to the Service.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use the Service to develop a competing product or service.
• Share your account credentials with any third party or allow multiple individuals to use a single account.
• Upload or transmit any malicious code, viruses, or harmful data.

3.3 Data accuracy

You are responsible for the accuracy and completeness of any data, AI system descriptions, and organizational information you provide to the Service. KoraSafe's assessments and recommendations are based on the information you supply.

4. Intellectual property

4.1 KoraSafe iP

The Service, including all software, algorithms, machine learning models, user interfaces, documentation, and content created by KoraSafe, is the exclusive property of KoraSafe and is protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.

4.2 Your data

You retain all rights to the data you upload to or create within the Service ("Your Data"). You grant KoraSafe a limited, non-exclusive licence to process Your Data solely for the purpose of providing and improving the Service. KoraSafe will not sell, share, or use Your Data for purposes unrelated to the Service.

4.3 Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant KoraSafe an irrevocable, perpetual, royalty-free licence to use and incorporate such Feedback into the Service without obligation to you.

5. Limitation of liability

5.1 Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. KoraSafe does not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

5.2 Regulatory guidance disclaimer

The regulatory intelligence, risk assessments, and compliance recommendations provided by the Service are for informational purposes only and do not constitute legal advice. You should consult qualified legal counsel for specific regulatory compliance decisions. KoraSafe is not liable for any regulatory penalties, fines, or enforcement actions that may result from reliance on the Service.

5.3 Limitation

To the maximum extent permitted by applicable law, KoraSafe's total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the amounts paid by you to KoraSafe in the twelve months preceding the claim, or (b) one hundred pounds sterling (GBP 100). In no event shall KoraSafe be liable for any indirect, incidental, special, consequential, or punitive damages.

6. Data processing

KoraSafe processes personal data in accordance with our Privacy Policy. Where KoraSafe acts as a data processor on behalf of your organization, the parties shall enter into a Data Processing Agreement that complies with applicable data protection legislation, including the GDPR. Our data processing practices include:

• Multi-tenant data isolation with row-level security
• Encryption of data at rest (AES-256) and in transit (TLS 1.3)
• Immutable, append-only audit trails
• Data retention policies as described in the Privacy Policy
• Data subject access request support

7. Termination

7.1 Termination by you

You may terminate your account at any time by contacting us at support@korasafe.ai or through the platform settings. Upon termination, your access to the Service will cease, and your data will be retained for 30 days to allow for account recovery before being permanently deleted.

7.2 Termination by KoraSafe

KoraSafe may suspend or terminate your access to the Service immediately if you breach these Terms, engage in fraudulent or abusive conduct, or if required by law. We will provide reasonable notice where circumstances permit.

7.3 Effect of termination

Upon termination, all rights granted to you under these Terms shall cease. Sections relating to intellectual property, limitation of liability, governing law, and any other provisions that by their nature should survive termination shall remain in effect.

8. Indemnification

You agree to indemnify and hold harmless KoraSafe, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to your use of the Service, your breach of these Terms, or your violation of any applicable law or third-party rights.

9. Modifications to terms

KoraSafe reserves the right to modify these Terms at any time. We will notify you of material changes by posting a notice on the platform or by sending an email to the address associated with your account. Your continued use of the Service after such notification constitutes acceptance of the modified Terms. If you do not agree with the modified Terms, you must stop using the Service.

10. Governing law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. General provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any applicable Data Processing Agreement, constitute the entire agreement between you and KoraSafe regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: No failure or delay by KoraSafe in exercising any right under these Terms shall constitute a waiver of that right.
• Assignment: You may not assign your rights or obligations under these Terms without the prior written consent of KoraSafe. KoraSafe may assign its rights and obligations without restriction.

12. Contact information

For questions about these Terms, please contact:

KoraSafe Legal
Email: legal@korasafe.ai

Last updated: April 2026