KSKoraSafe™

Live platform status and uptime.

KoraSafe™ publishes current availability posture, customer-facing incident history, and the recovery commitments buyers need for SOC 2 Availability review.

99.5%Monthly platform availability target for production customer access.
100%Published customer-impacting uptime in the current launch window.
4hTarget RTO for the primary web application and API.
24hTarget RPO for production customer data backups.

Service components

Public status is reported at the customer-facing service layer. Internal component checks feed operational response and are summarized here when they affect customers.

Web applicationOperational
Public APIOperational
Background workersOperational
Regulatory intelligence jobsOperational

SLA target

The production platform target is 99.5% monthly availability, excluding planned maintenance, customer-side network failures, customer misconfiguration, force majeure, and third-party provider outages outside KoraSafe™ control.

Availability measurementMonthly calendar window
Incident severity updatesCustomer-impacting degradation or outage
Support contactContact-us@korasafe.ai

Recovery objectives

Recovery targets are documented for SOC 2 Availability conversations and will tighten as the enterprise spine matures.

Primary app and API RTO4 hours
Customer database RTO4 hours
Production data RPO24 hours
Evidence export restorationNext business day

Incident history

Customer-impacting incidents are posted here with start time, resolution time, affected components, and follow-up notes.

No customer-impacting incidents published

Internal alerts that do not affect customer access are handled through the operational alerting queue and are not listed as public incidents.

Status policy

Status states are Operational, Degraded, and Incident. KoraSafe™ posts updates for confirmed customer-facing availability impact, material degradation, or recovery actions. This page is intentionally public and contains no customer-specific data.